Your Pet's Appointment



We ask that any persons who are experiencing symptoms within the past 14 days (cough, fever, shortness of breath, vomiting, diarrhea, etc.) or have been in contact with someone experiencing symptoms, diagnosed with COVID-19, or quarantined should postpone their veterinary appointment. Please let us know if you need to postpone your appointment and we will do so. 

*Masks will be required in the Clinic 


*Please allow a minimum of 2 hours for your appointment. If additional diagnostics are needed (x-rays and sedation) the appointment time could be increased*

 Any persons who are experiencing symptoms within the past 14 days (cough, fever, shortness of breath, vomiting, diarrhea, etc.) or have been diagnosed with COVID-19, or quarantined should postpone their veterinary appointment for 14 days from the last exposure or symptoms. Please let us know so we may reschedule your appointment. 

Prior to Appointment

  • An email will be sent to you in advance to request information about your pet

  • This email may ask about your dog’s activity level, medications, health status and any additional questions you may have, etc.

  • It is important to include the best phone number to reach you DURING your pet’s appointment

  • Please return the information via email 1-2 days PRIOR to your pet’s appointment

Arrival and Receiving 

  • Please put on a mask before entering the clinic 

  • Upon arrival, you may come directly into the clinic or stay in your car and call the front desk (415.380.0500) to alert them that you have arrived

  • If this is for a drop-off appointment (Rechecks, surgery drop-off, follow up treatments, or laser)  a technician will speak with you to acquire updated health information including but not limited to current medications, activity level, last time they ate etc.


Appointments

Fasting or NO FOOD within 4 hours of the appointment is required for some diagnostics and treatments for patients. We ask not to feed the pet within 4 hours of the appointment as sedation may be needed. If medication is needed orally before the appointment (morning of) please call the Clinic for advice. (typically a small tablespoon size meatball of soft food for medication is acceptable) 

  • Please keep your phone with you at all times if you have planned to have the pet stay during the appointment in case we need to contact you


Discharge

  • Please wear a face mask if you are entering the clinic

  • Please come into the lobby and check in with one of our receptionists. They will alert a technician of your arrival. Additional discharge instructions will be discussed with you prior to bringing your pet to the lobby or exam room.

  • If you have arrived early for your discharge please call to see if we can see you sooner, we may ask that you wait in the parking lot until we are ready for your appointment

  • Any discharge instructions may be sent to you via email

  • A discharge phone call will be performed if indicated (can be 72 hours if diagnostics have been performed and results pending)

  • All medications will be given to you at discharge


Payments

  • Payments will be made via telephone, in the clinic, or you will be emailed and texted a payment link


Medication Refills

  • Please call a week prior for refills to ensure proper timing for shipping or pick up (Clinic closed Sat/Sun and Friday at 12 pm)

  • Payments may be made prior to pickup otherwise we will take payment at the time of pickup


The Sams Clinic will now require at least 48 hours or 2 business days' notice for canceled consultations. Consults canceled or no show for the appointment outside of this time frame are subject to a $100.00 cancellation fee. Rechecks and Rehab appointments will be subject to a $65.00 cancellation fee under these same guidelines.